Shipping Policy

Thank you for shopping with JH HomeCare. We work to process and ship orders as quickly and accurately as possible.

Order Processing

Orders are typically processed within 2 business days after payment is successfully completed.

Business days are Monday through Friday and exclude federal holidays.

Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Destinations

We currently ship to addresses within the United States.

Available shipping methods and applicable shipping charges, if any, will be displayed at checkout before your order is completed.

Delivery Estimates

Estimated delivery times shown at checkout begin after your order has been processed and transferred to the shipping carrier.

Delivery dates are estimates and are not guaranteed unless specifically stated otherwise.

Carrier delays caused by weather, transportation disruptions, peak shipping periods, or other circumstances outside our control may affect delivery times.

Tracking Information

When tracking is available, you will receive shipping confirmation and tracking information after your order has been prepared for shipment.

Please allow time for the shipping carrier to scan and update tracking information after the label has been created.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please review your address carefully before submitting your order.

If you notice an address error after placing your order, contact us as soon as possible. We will make reasonable efforts to correct the address before shipment, but we cannot guarantee that changes can be made once an order has entered fulfillment.

JH HomeCare is not responsible for delays, failed deliveries, or additional shipping expenses caused by an incorrect or incomplete address provided by the customer.

Returned or Undeliverable Packages

If a package is returned to us because of an incorrect or incomplete address, refusal of delivery, or another issue outside our control, we will contact you regarding available options.

Additional shipping charges may apply if you request that the order be shipped again.

Lost or Missing Packages

If tracking indicates that your package is delayed or appears to be lost, please contact us so we can assist you in reviewing the shipment.

If tracking shows a package as delivered but you cannot locate it, we recommend first checking around the delivery location, with household members or neighbors, and contacting the shipping carrier.

We will make reasonable efforts to assist with carrier investigations when appropriate.

Damaged Shipments

If your order arrives damaged, please contact us as soon as possible.

We may request photographs of the product, shipping box, packaging materials, and shipping label so we can review the issue and determine the appropriate resolution.

Please retain the damaged product and packaging until the issue has been resolved.

Order Changes and Cancellations

If you need to change or cancel an order, contact us as soon as possible.

We will make reasonable efforts to accommodate your request, but orders that have already entered the fulfillment or shipping process may not be changed or canceled.

Shipping Delays

While we make every effort to meet our stated processing times, occasional delays may occur.

If we are unable to ship your order within the timeframe communicated to you, we will provide applicable options in accordance with consumer protection requirements.

Contact Us

For questions regarding shipping, delivery, tracking, or your order, please contact our customer support team using the contact information provided on our website.

JH HomeCare
A brand of J.Health LLC