Return & Refund Policy

We want you to feel confident ordering from JH HomeCare. If there is an issue with your order, please contact us and we’ll work to make it right.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the product must be:

• Unused and unopened
• In its original packaging
• In resalable condition
• Accompanied by proof of purchase

For product safety and quality reasons, opened or partially used cleaning products cannot be returned unless the item arrived damaged or defective.

Customers are responsible for return shipping costs for non-defective returns. Original shipping charges, if applicable, are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged, defective, or you receive the wrong item, contact us as soon as possible so we can review the issue and make it right.

We may request photographs of the product, packaging, or shipping materials to help us process your request.

When a return or replacement is required because of an error on our part or a damaged or defective product, JH HomeCare will cover the applicable return shipping costs.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card provider to process and post the refund.

Cancellations

Orders may be canceled before they have been processed for shipment. Once an order has entered the fulfillment or shipping process, we may no longer be able to cancel it.

Return Authorization

Please contact us before sending a product back. Returns sent without prior authorization may not be accepted.

Contact Us

For questions about a return, refund, damaged order, or incorrect item, please contact our customer support team through the contact information provided on our website.

JH HomeCare
Quality products. Dependable performance. Fair value