Return & Refund Policy

We want you to feel confident ordering from JH HomeCare. If there is an issue with your order, please contact us and we’ll work to make it right.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, the product must be:

• Unused and unopened
• In its original packaging
• In condition suitable for resale
• Accompanied by proof of purchase

For product safety and quality reasons, opened or partially used cleaning products cannot be returned unless the item arrived damaged or defective.

Customers are responsible for return shipping costs for non-defective returns. Original shipping charges, if applicable, are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible, preferably within 7 days of delivery, so we can review the issue and make it right.

We may request photographs of the product, packaging, or shipping materials to help us process your request.

When a return or replacement is required because of an error on our part or because a product arrived damaged or defective, JH HomeCare will cover the applicable return shipping costs.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method within 3–5 business days.

After the refund has been issued by JH HomeCare, your bank or credit card provider may require additional time to process and post the refund to your account. Processing times vary by financial institution.

Original shipping charges, if applicable, are non-refundable unless the return is the result of an error by JH HomeCare or the product arrived damaged or defective.

Cancellations

Orders may be canceled before they have been processed for shipment.

Once an order has entered the fulfillment or shipping process, we may no longer be able to cancel it. If the order has already shipped, the applicable return terms above will apply.

Return Authorization

Please contact us before sending a product back.

Returns sent without prior authorization may not be accepted or may experience processing delays.

Please do not send returns to the address shown on your shipping label unless instructed to do so by our customer support team.

Contact Us

For questions about a return, refund, damaged order, defective product, or incorrect item, please contact:

Email: support@jhhomecare.com

Please include your order number and a brief description of the issue so we can assist you as quickly as possible.

JH HomeCare
Quality products. Dependable performance. Fair value.